The Rootology Global Fulfillment

We proudly ship worldwide, delivering root-targeting hair care right to your doorstep. Every order is carefully handled to ensure your Rootology system arrives in perfect condition and ready to use.

Processing & Handling

• Order Processing: All orders are prepared and dispatched within 1–3 business days.
• Shipping Schedule: Our team operates Monday through Friday. Orders are not processed or delivered on weekends or public holidays.
• High-Volume Periods: During peak seasons, processing may take slightly longer. We appreciate your patience as we maintain our quality standards.

Delivery Expectations

• United States & Canada: Complimentary standard shipping. Estimated delivery is 5–9 business days after your order has been processed.
• International Shipping: Worldwide rates are calculated at checkout based on your destination and carrier. Estimated delivery times vary by country and local carrier.

Please note: International orders may be subject to local customs duties, taxes, or import fees. These charges are the sole responsibility of the customer.

The 120-Day Fuller Hair Guarantee

Real results take consistency — hair grows on its own timeline, and we want you to have enough time to see the difference.

• Our Promise: If you use the Rootology Microneedle Infusion System as directed for 120 days and don't notice thicker, fuller-looking hair, we'll issue a full refund — no questions asked.
• How to Claim: Simply reach out to our team at support@rootology.com within 120 days of your purchase. No need to send the product back.

Damaged or Defective Items

In the rare event that your order arrives in less-than-perfect condition, we'll make it right immediately. Contact us within 7 days of delivery with your order number and a photo of the issue. Once approved, we'll send a complimentary replacement or issue a full refund right away.

The Fine Print

We reserve the right to refuse refunds that fall outside the 120-day window or do not meet the criteria of our guarantee. Please note that stated delivery windows are estimates and do not include potential delays caused by customs clearance procedures.