Frequently asked questions
Returns & Warranty
What is your return policy?
What is your return policy?
Every order is backed by our 120-day money-back guarantee. Use it as directed for the full window, and if you don't see thicker, fuller-looking hair, email us for a full refund.
Do you offer a warranty?
Do you offer a warranty?
Yes. If your applicator arrives defective or stops working through normal use, contact us and we'll replace it free of charge.
How do I start a return?
How do I start a return?
Email us at support@therootology.com with your order number. There's no need to send the product back to claim the guarantee.
When will I get my refund?
When will I get my refund?
Approved refunds are issued to your original payment method within 5 to 10 business days.
What if I've already used most of the product — can I still get a refund?
What if I've already used most of the product — can I still get a refund?
Yes. The guarantee is meant to be tried, and that's the whole point. Reach out within 120 days of purchase and we'll take care of you, even if the vials are used.
How long does shipping take?
How long does shipping take?
Orders are processed within 1 to 3 business days. US and Canada delivery is 5 to 9 business days after processing, and international times vary by destination.
Product
What is the Rootology Microneedle Infusion System?
What is the Rootology Microneedle Infusion System?
It's an at-home system that pairs an ultra-fine 0.5mm microneedle applicator with a concentrated botanical serum. The microneedle opens micro-channels in the scalp so the serum reaches the root, where thinning starts.
How does it work?
How does it work?
The 0.5mm applicator creates hundreds of microscopic channels that wake up dormant follicles, boost blood flow to the roots, and drive the serum deep into the scalp, instead of letting it sit on the surface and wash away.
Does it hurt?
Does it hurt?
No. The needles are ultra-fine and only reach the upper layer of the scalp. Most people describe it as a light tapping, with no pain, no bleeding, and no marks.
How often do I use it?
How often do I use it?
Microneedle once a week, which gives your scalp time to recover between sessions. On the days in between, apply the serum on its own as a leave-in. Consistency is everything.
How do I use it?
How do I use it?
Start with clean, dry hair. Load a vial, gently stamp the applicator over your thinning areas for about 60 seconds, and let it absorb. Skip washing your hair for an hour afterward. That's it.
How long until I see results?
How long until I see results?
Hair grows on its own timeline. Many women notice less shedding and a healthier scalp within the first few weeks, with visible fullness building over 3 to 6 months of consistent use. Your 120-day guarantee is designed to cover that window.
Will it work if I've tried everything else?
Will it work if I've tried everything else?
Most likely, as long as there are still fine or "baby" hairs in your thinning areas, which means the follicles are active, just weakened. This works at the root, where growth begins, instead of sitting on the surface like the serums that didn't work for you.
Can I use it with minoxidil or my current routine?
Can I use it with minoxidil or my current routine?
Yes. The microneedle actually helps whatever you apply absorb deeper, so it pairs well with your existing serum, minoxidil, or shampoo. If you're on a prescription treatment, check with your doctor first.
Is it just for women?
Is it just for women?
It's formulated with women in mind, for thinning at the part, temples, and crown, including changes from stress, perimenopause, postpartum, or rapid weight loss. It works on all hair types and can be used by men too.
Is it suitable for all hair types?
Is it suitable for all hair types?
Yes, straight, wavy, curly, coarse, or fine. The applicator works on the scalp, not the hair shaft, so it adapts to your hair.
Is it safe? Are there side effects?
Is it safe? Are there side effects?
It's designed to be gentle and non-invasive. Use only on a clean, healthy scalp and avoid broken, irritated, or infected skin. As with any new scalp routine, patch-test first and check with your doctor if you have a scalp condition, are pregnant, or are nursing.
Do the needles leave marks or scars?
Do the needles leave marks or scars?
No. At 0.5mm they're designed to be painless and leave no marks, redness, or scarring.
Will I lose my results if I stop?
Will I lose my results if I stop?
Hair responds to consistency, so ongoing use helps maintain and build results. If your thinning is hormonal or genetic, keeping up a routine is important, so talk to your doctor about a long-term plan.
Can I use it on a sensitive scalp?
Can I use it on a sensitive scalp?
Yes. The ultra-fine 0.5mm needles are designed for gentle, painless use, and the serum is made without harsh, stripping ingredients. If your scalp is on the sensitive side, we recommend a quick patch test on a small area first, and always avoid using it on broken, irritated, or sunburned skin. If you have a diagnosed scalp condition, check with your doctor before starting.
